Elevate Customer Service: Exafy AI Automation Redefines Contact Centers

With the support of our AI assistance, our human agents can successfully solve your customers' requests in less than half the usual time, with a 100% success rate in most cases.

Smarter Support, Seamless Solutions

Transform your customer service experience with Exafy AI Automation for Contact Centers. Our solution combines intelligent AI tools with human agent assistance to provide VIP support for your customers, all while reducing costs and increasing satisfaction on both sides.

Your customers can reach out to you through various touchpoints, such as your website, mobile app, interactive display, chat messenger, or telephone hotline. Exafy is seamlessly integrated with our Develop once, Access Everywhere solution, ensuring a consistent and efficient customer experience. Initial customer conversations are handled by Exafy Intelligent Avatars, which quickly understand the visitor’s identity and the topic of their request, and attempt to solve the case using our AI Knowledge Base.

24/7 Customer Support

Our virtual assistants provide round-the-clock support, enabling customers to get assistance at any time, regardless of business hours.

Automated Responses and Resolution

Exafy technology can automate responses to common queries and even resolve certain types of customer issues without agent intervention, reducing handling times and improving efficiency.

Integration with Other Systems

Exafy virtual assistants seamlessly integrate with other contact center systems, such as CRM platforms and ticketing systems, ensuring a unified customer experience and enabling agents to access relevant information efficiently.

Calls Analytics

AI-powered call center call analytics offer real-time insights, improve agent performance, and enhance customer satisfaction through data-driven decision-making, enabling organizations to understand customers' sentiment, identify frequent topics, and automate QA on calls for enhanced quality assurance processes.

Benefits

Our AI understands the complexity of each request and knows when to forward it to a human agent in the back office. This ensures that your customers receive quality information and assistance without any delays or negative outcomes.

Once the request is forwarded to the back office, our human agents take over the conversation, leveraging the intelligence of the AI assistance to support the case. They collect any relevant information to provide fast and precise answers to your customers' inquiries.

With the support of our AI assistance, our human agents can successfully solve your customers’ requests in less than half the usual time, with a 100% success rate in most cases.

Schedule a free demo with one of our experts